Final nGroup Q & A: Break Out 5

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This is the last nGroup break out! We hope you’ve enjoyed reading the answers to questions we have commonly been asked.  If you have any others, please ask by contacting or tweeting at us @ngrouppartners.  Hope to hear your feedback soon!

How do you incent productivity without harming quality?
We put incentives in place and include disincentives for poor quality. Employees are only paid on first quality throughput and they lose incentive for passing on a product that is not up to standard.  Quality checks are also designed into the process. nGROUP understands the cost to quality, we can implement a program that reduces billing for sub-par quality and increases billing for exceptional quality. All product quantities and quality are confirmed by you as work is completed. This assures that quality processes have independent inspections.

How do I recover cost while investing?
nGROUP works with our partners to develop pricing structures that encourage investment and improvement.  The pricing structure results in the ability to easily cost justify improvements by evaluating investment vs. expected savings.

How do I capture year over year cost savings?
The savings are different in each location.  Operational improvements and savings are contingent on factors such as flexibility within the operation, extent of nGROUP’s services, work content changes from year to year, and the ever changing costs associated with labor.  It is typical to see savings of 3-5% from year to year.

What is the cost to use the nGROUP solution?
The only loser in the program is the inefficiency in the process.  If we cannot remove these inefficiencies and find a way to save you money, we will tell you that your operation is not an application. We do require a $10,000 upfront assessment fee but if we find that our program cannot help save you at least 10% we’ll fully refund the assessment fee.

How are new employees screened?
All employees are screened according to our client’s requirements.  This always include I-9 verification for appropriate work status and can incorporate full drug testing, background checks, and credit checks when required.

How does nGROUP train employees?
Training employees is a cornerstone of our program.  Each employee receives a location and client specific orientation package that includes a written training curriculum as well as hands on training on site.  nGROUP’s orientation program has proven to improve both productivity and quality for new employees.

How will nGROUP comply with all safety requirements?
nGROUP starts by mimicking our client’s safety programs.  We then utilize regional safety coordinators to assess risks and evaluate the program.  Specific risks are identified and improved so that we can maintain a safe working environment.  We also apply incentives for safety and ongoing safety results.

What happens if an nGROUP employee is injured?
nGROUP has a standardized process to ensure employees are treated at local medical facilities in a fast, responsible manner.  The onsite representative will work with the employee to certify the process is followed.